Call Center Associate - OpenRoad Auto Group Head Office

Posted A month ago

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Job Details

Full Time

Location

Canada

Job Description

UNLIMITED POSSIBILITIES AHEAD.

Position:
Call Center Associate
Status:
Full-Time

Dealership:
OpenRoad Auto Group - Head Office Burnaby
Department:
Head Office - Client Contact Centre

Compensation:
$18.00 per hour

We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You'll Enjoy:

Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
Internal and external, training & development opportunities for skill-development and growth
Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
Comprehensive extended health and dental plan, tailored around Associate wellness
Recognition and Engagement Events!

ROLE & RESPONSIBILITIES:

Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
Takes thorough messages, indicating the caller's name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
Perform clerical duties and accounting duties as assigned by Management.
Answer the phone and determine the nature of the phone call
Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
Takes thorough messages, indicating the caller's name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
Add and update customer information in CRMs
Stay up to date on procedural changes for each dealership.
Providing highest level of customer service to ensure satisfaction and retention.
Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
This position will be expected to perform other duties as assigned by management.
OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
Professional personal appearance.
Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
Exceptional interpersonal and communication skills over the phone and in person.
Ability to work and function with all work teams and all department levels.
Organized and detail oriented.
Demonstrated computer skills - MS Word and Excel.
Must be able to work in an active, social atmosphere without being distracted.
Professional and confident attitude, strong time management skills.
A second languageis ideal or preferred.
Completed high school education, or equivalent work experience.

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.

https://orag.bamboohr.com/careers/3988

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

We thank all those that have applied. Only those considered for the position will be contacted.

About OpenRoad Auto Group

OpenRoad Auto Group Ltd is a Canadian automotive retailer representing 18 import automotive brands at 22 locations. Since launching our identity as OpenRoad Auto Group in 2000, we have become one of the largest and fastest growing automotive retail groups in Canada. With over 150,000 customers choosing OpenRoad to purchase or service their vehicle, OpenRoad has established itself as one of the most progressive car retailers in Canada. A Best Employer (2017), Best Managed Company (2016) and CADA Innovator of the Year Laureate (2012), OpenRoad has earned a reputation as people-first organisation. OpenRoad Auto Group is a professional, respectful and well-managed automotive retailer.