Manager, Enterprise Change

Manager, Enterprise Change

Location: Remote within, BC, CA

Job Function: Human Resources

BCLC exists to generate win-wins for the greater good.

For our people, our players, our communities, our industry, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

We want you to be where you feel you can do your best work. This role can be remote or hybrid from either our Vancouver or Kamloops offices.

For those who prefer working in a community with others, we have two beautiful offices in convenient locations:

2940 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops

This is a Permanent, Full Time opportunity

Expected Salary Range: 104,662 - 130,827 - 163,533

Our typical hiring range will be +/- 5% of the midpoint shown above

Factors influencing this decision include qualifications and market conditions for the role

The Company

For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.6 billion in net income to the Province of B.C. to support First Nations, local host governments, health care, education and community programs across the province.

JOB SUMMARY

The Manager, Enterprise Change is responsible for leading and supporting the change management strategy and plans including the development, delivery and communication of change management activities and programs, ensuring that BCLC projects and strategic initiatives meet desired business outcomes.

This role will establish and drive the change management practice at BCLC through collaboration with key stakeholders, both internally and externally, to develop and implement robust change management strategies. The Manager, Enterprise Change will guide stakeholders through the stages of change, assessing organizational readiness, addressing resistance, and leveraging human-centric design principles to drive successful outcomes.

The Manager, Enterprise Change provides strategic leadership to our Change team, fostering a culture of excellence and innovation.

KEY ACCOUNTABILITIES

• Leads and supports the change management strategy and plans for the corporate Strategy Delivery Program (CSDP), including overseeing the development, delivery, and communication of change management activities and programs.
• Sets the overall direction of the Change team and implements the change management strategy by developing BCLC's change management framework, processes, measurements, and tools to help drive successful change on corporate initiatives. Liaises with and supports business leaders in the structured use of BCLC's change management framework, approach, and methodology.
• Oversees all change initiatives, from planning and forecasting to execution and adoption, ensuring alignment with organizational goals and priorities.
• Conducts stakeholder analysis and change readiness assessments on significant change transformation initiatives that have substantial risk, to define and understand the change impacts and potential barriers for a successful CSDP.
• Communicates corporate change program practices at the enterprise level into functions, business plans and operations.
• Influences leadership across business units to embed corporate change management program practices into BCLC's activities, encouraging integration into business processes. Develops and leads behavior-changing initiatives to improve change management program adoption at BCLC.
• Leads the Change Management Community of Practice (CoP). Develops BCLC's change practice through implementing standards and best practices.
• Develops, maintains, and manages critical relationships with various stakeholders to gain their support in championing change and ensuring its implementation and sustainment across the organization. Facilitates relationships and builds consensus to achieve the desired transformational results.
• Works closely with internal stakeholders to ensure consistency and communication of over-arching key messages, and to identify and understand change impacts to our people.
• Manages a budget, consisting of salaries, contracts, and development resources, and provides direction to ensure appropriate allocation of resources and skills are accessible to execute in accordance with established standards and timelines.
• Manages vendor performance and contracts including creating Statements of Work (SOW), and Requests for Proposal (RFP).
• Provides strong people leadership by championing BCLC's vision, mission, and Values in Action; practicing meaningful recognition; communicating with staff regularly; developing, coaching, and mentoring; conducting performance management, and supporting culture and change management initiatives.
• Acts as delegate for their Director as required.

QUALIFICATIONS

A combination of education, experience, and demonstrated skills may be considered.

EDUCATION & EXPERIENCE

• A Bachelor's degree in Business Administration or a related discipline;
• 5 to 7 years of relevant experience in change management and/or project management;
• 3 years' experience leading a team of Change professionals;
• Experience leading and supporting large-scale change initiatives;
• Experience managing vendor and customer relationships;
• Experience working in and leading cross-functional business teams; people leadership experience;
• Demonstrated expertise at a management level of business planning and resource management.

KNOWLEDGE & TECHNICAL SKILLS

• Extensive knowledge and experience in change management principles;
• In-depth understanding of how people go through change and the change process;
• Advanced technical writing skills, and able to write reports and document procedures;
• Solid knowledge and experience in agile methodologies and tools;
• Solid demonstration of interpreting data, making data-driven decisions, and communicating and presenting data;
• Expert user of Microsoft Office Suite: Word, Excel, Outlook, etc.

COMPETENCIES

• Advanced business acumen with a results-oriented focus;
• Exceptional ability to influence others and move toward a common vision or goal;
• Advanced communication and presentation skills, with an ability to communicate and address issues at all levels of the organization and with external stakeholders. Able to facilitate clear collaboration within cross-functional teams;
• Demonstrated ability at a management level in managing business relationships with internal and external stakeholders and in vendor and resource management;
• Extensive organizational and planning skills with a strong attention to detail; project management skills and meets tight timeframes and commitments and is accountable for results;
• Able to work independently or in a collaborative environment.

BCLC has organizational Values that reflect the culture we strive to maintain. All employees are expected to ensure their actions, decisions, and interactions consistently align with BCLC's Values, Respect, Integrity, and Community.

• Building Trust;
• Customer Focus;
• Welcome change and adapt quickly;
• Hold oneself and others accountable for their behaviours.

Leadership additional competencies & VIAs:

• Business acumen;
• Decision making;
• Strategic Orientation;
• Share our Vision and set direction;
• Develop and support others.

Preference may be given to individuals who have the following:

• Certified Change Practitioner - PROSCI is preferred;
• Understanding of B.C. gaming industry would be an asset.

What's in it for you

• Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
• Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning
• See all our rewards here

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong .

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out !

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more !

If you require accommodation so you can be at your best in the interview, please let us know: recruitment@bclc.com .

All candidates must be at least 19 years of age and legally eligible to work in Canada