Senior Development Support Engineer

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The SAP HANA team develops a platform that performs parallel in-memory processing of huge data sets to offer extremely fast real-time responses for analytic queries and excels in OLTP. A full usage 'translytic' general purpose database. The platform also provides libraries for predictive, planning, text processing, spatial, vector engine, and business analytics - all on the same architecture.

EXPECTATIONS AND TASKS

An essential part is the HANA Stakeholder & Customer Management team which is responsible for supporting our internal and external customer base by analyzing incidents and working closely with developers to ensure high quality of the SAP HANA database platform.

Focus topics include:

• SAP HANA Development Support
• Our team is distributed around the globe to ensure 24/7 customer service. When analyzing customer concerns, you work closely with global development teams and acquire deep technical knowledge of the various HANA platform components.
• Your daily work requires the ability to adapt to a fast-paced environment and prioritize quickly.
• Shape the future
• You contribute moving SAP HANA from on-premise to the Cloud and improve supportability.

The Role:

In your daily work, you analyze complex problems reported by customers or internal stakeholders and others in relation to core database engine and other areas of the SAP HANA platform.
In detail you:

• Analyze stability, performance and scalability issues of the SAP HANA database
• Report software defects to responsible HANA engine development teams
• Provide reproducible scenarios of product issues to developers, assist stakeholders to find workarounds
• Communicate issues to front office support or customer / LOB's
• Continuously improve supportability features, documentation, or transfer knowledge
• Work with other teams like Cloud operations to ensure smooth HANA operations
• Align customer requirements in close collaboration with SAP HANA development
• Write technical knowledge base articles, release notes.
• Co-work with colleagues in North America, Korea, Europe, and China

SKILLS AND COMPETENCIES

Requirements:

• Very good analytical skills to address technical and software engineering related problems
• Exceptional experience with general relational database architectures or in-memory solutions
• Strong LINUX and networking skills related to troubleshooting
• Technical knowledge of common Cloud environments (Azure, GC, AWS)
• Experience with debugging and analyzing complex problems
• Very good communication skills, verbally and written working proficiency in English
• Excellent team player, self-motivated, ability to collaborate with local and global teams across different time zones
• Basic knowledge of SAP applications (e.g. BW, ERP, S/4 HANA, SLT, SAC, SAP NetWeaver technology stack)
• Degree in computer science or related technical discipline

Preferred Qualifications (Plus factors):

• Experience with ServiceNow, CloudFoundry, Kubernetes, Jira, Bugzilla
• Knowledge of DevOps practices and tools, GenAI/AI techniques, and model training
• Familiarity with C++/Python and object-oriented development

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 98500 - 167400(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com

Requisition ID: 407700 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 407700

Posted Date: Oct 21, 2024

Work Area: Software-Design and Development

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:
Vancouver, British Columbia, CA, V6B 1A9